Angry Sky TV customers have hit out at the broadcaster after being left unable to watch Netflix because of a mysterious glitch.
The problem, which has been ongoing for several days, is affecting some but not all viewers.
When trying to watch TV shows and movies on Netflix through their Sky Q box they have reported being faced with the ‘red spinning wheel of death’.
Sky has acknowledged the problem and says it is currently working on a fix.
‘We’re aware that some customers when launching Netflix will see a spinning red circle,’ the broadcaster wrote on X (formerly Twitter).
Livid: Angry Sky TV customers have hit out at the broadcaster after being left unable to watch Netflix because of a mysterious glitch
Frustration: When trying to watch TV shows and movies on Netflix through their Sky Q box, customers have reported being faced with the ‘red spinning wheel of death’ (pictured)
‘We have the right teams working to get this resolved as soon as possible.’
Despite a fix not being available, there are a couple of workarounds viewers can try.
Firstly, and most obviously, those who have a Multiscreen subscription might be able to watch Netflix through their Sky Q Mini, Sky said.
If that option isn’t available to you then all is not lost, however.
That’s because there’s another potential trick that could get you into Netflix through your Sky box.
Writing in a help forum on Sky’s website, one of the broadcaster’s employees said that if people are experiencing problems they should first log into their Netflix account via a webpage, before clicking ‘My Account’.
If you scroll to the bottom there will then be an option called ‘Test Participation’, which customers should make sure is switched off.
‘If you can advise if this resolves the issue for you or not and we can feed this back to the support teams,’ the Sky worker wrote in the forum.
That hasn’t stopped people taking to the social media site X to vent their frustration, however.
One user, @neilgreen2023, wrote: ‘Why is this happening every day?
‘We are paying for a service we can’t use.’
He accompanied his post with a picture of him trying to access Netflix and being met with the ‘red spinning wheel of death’.
Another customer, Nicky Leighton, said she tried to access the streaming giant through her Sky box and also ‘got the spinning circle’.
In response to the workaround of using a Sky Q Mini box for subscribers to Sky Multiscreen, Kevin Delaney wrote on X: ‘What if you don’t have multiscreen? Worse decision ever to get Netflix through Q box.’
Airing their views: Sky says it is working on a fix, but that hasn’t stopped customers taking to the social media site X to vent their frustration
Another customer, Edward Perkins, added: ‘Sometimes when I login to Netflix through Sky Q it does take ages to load up sometimes it cuts me out and I end up back to Sky Q Main TV Menu.
‘Netflix works fine via my other devices such as my XBOX Series X etc it only does it on Sky Q.’
Despite the backlash, however, one Sky TV viewer did remind customers that they still have access to Netflix, just not through their Sky boxes.
‘It’s [worth] pointing out what you are paying for is access to a service called Netflix,’ they wrote in Sky’s help forum.
‘Your login will work. You have access to the service.
‘I understand how frustrating this must be, which is why I am saying stop trying to use it that way until they fix it, which could take a very long time.
‘They have at least acknowledged the issue, that doesn’t always happen.
‘Problems like this aren’t easy to fix.’
Sky has not given a timeframe for the problem to be fixed, but insisted that it had ‘the right teams working to get this resolved as soon as possible’.
Price: £4.99 a month (with ads) OR £10.99/month for Standard OR £17.99/month for Premium
Price: £8.99 per month OR £95 per year
- Tom Clancy’s Jack Ryan
- The Boys
Price: £6.99 a month
- Ted Lasso
- For All Mankind
Price: £4.99 a month (with ads) OR £7.99/month for Standard OR £10.99/month for Premium
- The Mandalorian
- The Simpsons
Price: From £6.99 a month (6 month) or £9.99 (flexible)
- Game of Thrones
Price: £4.99 a month
- Keeping up with the Kardashians
- Made in Chelsea
Price: £5.99 a month OR £59.99 a year
- Spitting Image
- Midsomer Murders
Prices correct as of September 2023