Ninja Van Philippines to step up data work in 2023

Building on key milestones in 2022, high-tech logistics company Ninja Van Philippines hopes to strengthen data-driven operations next year in its quest to provide seamless shipping for Filipino buyers and shippers.

Second largest e-commerce cart size

Data and technology are already key areas of focus for the Ninja Van Group, which earlier this year released Southeast Asia E-Commerce Barometer Report in partnership with the European parcel delivery network DPD. The study, which included 9,000 respondents from Malaysia, Singapore, Indonesia, Thailand, Vietnam and the Philippines, highlighted the importance of reliable delivery services for online shoppers.

When asked about their online shopping habits, 92% of Filipino shoppers said it was important to know who the shipping company was. They voted “real-time tracking” and “delivery to where I am” as their top preferences for hassle-free delivery. Filipinos already have the second highest average shopping cart size of $33 per purchase among the six markets surveyed.

The largest automated sorting center in the region

To meet the dynamic needs of buyers and shippers, Ninja Van Philippines is constantly expanding its operations to improve its services. Ninja Van showed the media for the first time its automated sorting center in Cabuyao, a 21,000 square meter facility that is the largest of the group in the entire region. The automated conveyor belts in the hub can handle up to 300,000 parcels per day. Ninja Van added to this by launching another sorting center in Novaliches, Quezon City to meet growing demand in Metro Manila North and Central and North Luzon.

Supreme Court TikTok store partnership

Through operational innovation and improved customer service, Ninja Van Philippines became the first private courier service to be accredited by the Supreme Court. The country’s highest judiciary highlighted the company’s commitment to innovation as an important complement to the Court’s own drive to innovate public procedures. “The Supreme Court’s trust and partnership confirms our shared commitment to nation building, and we are proud to be part of the many ways the government is innovating in service delivery to Filipinos,” said Vin Perez, Chief Operating Officer.

As a testament to the high quality of customer service and management, Ninja Van Philippines is already a trusted partner of some of the largest e-commerce platforms and brands in the region, such as Lazada, TikTok Shop, Shein, Amazon, BDO, Robinsons and Inditex (Zara) et al.

“Customer feedback is important to us and we have used it to provide faster shipping, better package handling and an improved pickup experience,” said Commercial Director Sabina López-Vergara. Vergara added that this willingness to listen to feedback fueled the 360° campaign. Better than beforewhich focused on real shipper reviews and their experience with Ninja Van.

“We want to partner with our shippers for growth and we are working hand in hand with them to ensure they have a better shipping experience than before,” shared Lopez-Vergara, highlighting the company’s strong commitment to working with micro, small and medium enterprises (MSMEs).

With a global downturn that has reduced demand in many sectors of the economy, the company sees technology and data as the key to optimization. In 2023, Pérez said the company will be sharing more of its own research with the public while maintaining its tech ethos. “Data is a powerful tool and we are committed to using it to identify opportunities for growth,” he added.