Conversational Commerce: How Conversational Commerce is Changing the Customer Experience (ET Catalyse: Unicorn Diaries – Ep. 2) – The Economic Times Video

In the second episode of The Unicorn Diaries, presented by ET Catalyse, we speak to the highly influential mind behind one of the leading unicorns in the realm of conversational commerce. Berud Sheth, co-founder and CEO of Gupshup, joins us to talk about their history, evolution and path to becoming a leading billion dollar business. We also understand how and why conversational commerce is the next step in transforming the customer experience. ET Catalyze provides a platform for in-depth conversations and associations with some of the biggest names in advertising, marketing, technology and digital media.